Policies at Crystal Health
Shipping Policy
All orders will be processed and shipped within 24 hours for orders received Sunday – Thursday (excluding holidays). Products are shipped via USPS and can be expected to be delivered within 7-10 business days.
Your shipping cost varies based on the total size and weight of your purchase, as well as the delivery address and shipping option you selected. It is best to use our Shipping and Tax Calculator to find out the shipping cost for your order. Simply add all desired items to you Shopping Cart, enter your Zip Code and select your desired Shipping Method. Click the "Apply" button and a total shipping cost will be displayed in your Shopping Cart.
In the event your order is delayed due to backorder or other circumstances, we will notify you by phone or email.
Please contact us if you have any questions at 888-455-5873 or chinfo@msm.com.
Return Policy
At Crystal Health, we stand behind the quality of our products and the products that we carry. All products are backed by a 30-day Money Back Guarantee.
Whether the product is defective, you simply changed your mind, or are just not satisfied with the product that you received, you are welcome to send back the remaining product to us for an exchange or a full refund. Please note that the original and return shipping and handling charges will NOT be refunded or reimbursed under any circumstances.
Online Privacy Policy
At Crystal Health we are committed to your privacy. We only use information provided to us by our customers to process sales orders or to send customer requested information. We do not store or have access to anyone’s credit card info, as all of our or sales orders are processed through Authorized.net, PayPal and Google Checkout services, which are all secure and reputable e-commerce credit card processing merchants.
We do not share your personal information with any outside parties except to the extent necessary to complete your order.
Our website is SSL certified through Godaddy.com, and all sales transactions are processed via a encrypted SSL connection so it is only accessible by a limited number of persons at Crystal health and cannot be read over the internet.
You can register with us to receive special offers or product information. Information you submit on our website will not be used for this purpose unless you register to receive it. Newsletters will have information on how to unsubscribe or you can email us at chinfo@MSM.com.
Legal Disclaimer
We may disclose personal information when required by law or in the good faith belief that such action is necessary in order to conform to the law or to comply with a legal process.
If you have any questions about this privacy statement, the practices of this site, or your dealings with our website, you can contact us at:
Toll-Free 1-888-455-5873
Email: chinfo@msm.com
